Very nice young man completed the paperwork. I had set up the rental through AirportRentalCars.com. and opted for the “Surprise Car” for the rate of an economy car. #1..explicitly said I do not need added insurance…he said OK, big smile. Typing and smiling told me I was getting a $62/per day car for $32/per day. My choices were a Dodge Avenger, another similar midsize car or the Ford Fusion…another big smile…”The Ford Fusion, everyone wants that”..OK…more typing and smiling….”Let me get those keys”… more big happy smiles…. Here are your keys just initial here, here, here, here, and sign on the electronic gizmo….Handed me an illegible printout and started pointing out the door, up the escalator, go right and your special car will be there for you. Glanced at the printed paper and saw $264…that’s about right; expect to pay $500 + or – for 2 week rental… in the end charges were over 400% of original reservation.
Columbus Airport, Columbus Ohio
$2,235.00
After seeing the charges when the car was being returned we went to talk to the manager in person. Finally got him to credit the original charges off our debit card and put on a credit card so our ability to pay our household bills would not be jeopardized. Manager was cold and calculating….was cruel and threatened my husband while I tried to figure out how to pay the bill. Waiting for resolution.
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Comment on CONSUMERS ALLEGE HIDDEN OVERCHARGES by DOLLAR / RENT A CAR by julie
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