—DO NOT EVER RENT FROM — Dollar-Rent-A-Car — UNDER ANY CIRCUMSTANCE—
We have tried again and again and again to get our train-wreck experience with Dollar-Rent-A-Car resolved–to no avail. In the past five months, we have contacted Dollar-Rent-A-Car directly in Minneapolis, Dollar-Rent-A-Car HQ in Oklahoma, via the bank card company and finally thru the BBB. No success at all. It’s been an epic hassle and waste of time.
Dollar-Rent-A-Car left us for dead along side a busy freeway with a car that quit within site of the airport and then billed us $572 extra for additional “rental time”, towing and impound fees for the failed Dollar-Rent-A-Car rental vehicle.
Our Dollar-Rent-A-Car rental experience began with a prepaid rental—for a Dollar-Rent-A-Car rental—paid for with 28,100 United Mileage Plus points for a Dollar-Rent-A-Car vehicle in Minneapolis in August 2013. That is $702.50 paid to Dollar-Rent-A-Car with United’s standard exchange rate for miles for this Dollar-Rent-A-Car rental car.
This same Dollar-Rent-A-Car rental vehicle quit, stopped and completely failed, 1 mile from the Minneapolis-St. Paul airport on highway 5, when we were returning there on 9/1/2013–to catch our flight back to Denver.
We immediately called and spoke with a Dollar-Rent-A-Car emergency roadside assistant–not once, but twice. We were in a bit of a panic–we had to catch a flight home. The Dollar-Rent-A-Car attendant said Dollar-Rent-A-Car would send a cab to pick us up and get us to the airport to catch our flight. And Dollar-Rent-A-Car would also send a tow truck to pick up the failed Dollar-Rent-A-Car rental vehicle. Furthermore, the Dollar-Rent-A-Car agent indicated that everything would be taken care of from there by Dollar-Rent-A-Car.
When neither the cab nor the Dollar-Rent-A-Car tow truck showed up after 45 minutes–we had to go. We left the failed Dollar-Rent-A-Car vehicle off to the side of the freeway–where it died–with Dollar-Rent-A-Car rental car hazard lights on and the Dollar-Rent-A-Car rental keys safely in the dead Dollar-Rent-A-Car vehicle.
Then we unloaded the dead Dollar-Rent-A-Car rental, stepped out onto a busy freeway and hitchhiked a ride, from a hotel shuttle: with five bags and a four-year old in tow. So we could race to catch our plane back to Denver.
We called Dollar-Rent-A-Car again to let them know about the situation with the dead Dollar-Rent-A-Car rental before leaving Minneapolis–and the Dollar-Rent-A-Car roadside assistant said all would be taken care of by Dollar-Rent-A-Car. Thinking the nightmare with Dollar-Rent-A-Car was over—we headed home.
Two weeks later we got a bill from Dollar-Rent-A-Car for an $572 for the Dollar-Rent-A-Car tow truck, 3 days impound fees and 3 days additional “rental time” for the failed Dollar-Rent-A-Car vehicle while it apparently sat dead alongside highway 5 in Minneapolis.
At the time, we conceded the prorated amounts for charges to Dollar-Rent-A-Car for fees, taxes and license amounts–for the dead Dollar-Rent-A-Car, that were beyond the prepaid Dollar-Rent-A-Car rental amount—and that were to be charged against the $250 hold that Dollar-Rent-A-Car Minneapolis put on our credit card. The legit fees amounted to about $100. However, Dollar-Rent-A-Car has repeatedly charged, billed, re-billed and re-charged the entire $250 fee to our card no matter what is said or done. We have been unable to get Dollar-Rent-A-Car or the credit card company to concede that this is simply not a legitimate charge.
Dollar-Rent-A-Car left us to fend for ourselves, stranded on a busy freeway, in an extremely precarious and dangerous situation, never acknowledged the incident and then billed us, re-billed us and continues to re-bill us for this mess.
We have been let down, deceived and now defrauded by Dollar-Rent-A-Car and the Dollar-Rent-A-Car corporation–at every step of the way. Our Dollar-Rent-A-Car experience with Dollar-Rent-A-Car is that Dollar-Rent-A-Car will fail to deliver on their implied contracts and duties—and then Dollar-Rent-A-Car will fleece you.
I would not buy a stick of gum from Dollar-Rent-A-Car if Dollar-Rent-A-Car were the last candy store on the face of the earth.
Run for your life from Dollar Rent-A-Car and any Dollar-Rent-A-Car affiliates.
—DO NOT EVER RENT FROM — Dollar-Rent-A-Car — UNDER ANY CIRCUMSTANCE—