Comment on CONSUMERS ALLEGE HIDDEN OVERCHARGES by DOLLAR / RENT A CAR by shawn

I was charged for a loss damage waiver that I did not agree to. I rented a car from the Louisville Intl Airport on 3/14/2014. The rental was for 2 days at $20.54 per day. I declined all insurance and other extras at the time of rental. I was told that the total price listed would not be what I would pay when I returned vehicle. The man at the counter told me that the extra fees were to cover incidentals. When I returned the vehicle 2 days later I noticed when I got home my receipt had a charge of $116.56. Thinking that the loss damage waiver of 26.99/day would be returned to my card once the vehicle was inspected (since there wasn’t anyone outside when I returned it) I waited til I got my credit card statement. I called customer service on 4/8/2014 to find out why I was charged $116.56. I was told that I agreed to a “loss damage waiver” at time of rental. I told the woman on the phone that I had declined any extras. She says that yes I did decline the insurance, but they have my signature saying that I agreed to this “loss damage waiver”. There is no way I would ever agree to an extra $26.99 per day for a car that was $20.54 per day. They may have my signature, but I never agreed to this waiver. When he went over the contract he read the details to me and had me sign an electronic pad. So either the man did not tell me what I was signing for or he made a mistake. When I asked for a refund on the telephone I was told that they have my signature and would not refund the extra $53.98 that I was charged for this waiver.
Location of Dollar Rent A Car transaction: – Looisville intl airport
Amount of financial loss incurred: – $53.98
Called customer service