Alert ! caution ! Stay away from “Buchbinder” ,scam !!!
Hello all,let me share my awful experience with “Buchbinder” also in Munich branch.
I have rented a car using “economycarrentals” web site from June 10 till June 13th.
At first I was supposed to get BMW series 1 or similar that the staff in “buchbinder” couldn’t supply beacuse “we dont have it”, then I had to pay more for much expensive BMW series 5 car.
I have returned the car in perfect condition on June 13th,then on June 28 (15 days after the car was returned ) my credit card was being charged without any notification for 856 euros.
I mailed “Buchbinder” and they replied saying that “dent damage” on rear bumper was found.
Luckily I have taken pictures of the BMW pre & post renting.
I also informed “economycarrentals” and my “visa” credit card for this scam.
It looks like “Buchbinder” try to walk there way out now using bureaucracy but I dont give up…
I wrote them that they need to provide explanations regarding the following:
1. If any damage has happened by me how come I wasn’t told about the damage instantly on the spot at the return time by “buchbinder” inspector who took the car key?
2. Does “buchbinder” have any damage report confirmed and signed with my signature as it should be in such a case ?
3. If any damage has happened by me how come I wasn’t notified immediately by e.mail on the following day or following 2-3 days ?
4. The car was returned on June 13th the repair invoice is from June 27th two weeks after return, is it not more than strange that it takes 2 weeks for repairing a minor dent ?
5.When I have returned the car it was parked in series one after another, in the blurry picture sent to me it is parked parallel meaning someone drove it after I left.
6. When I have returned the car I turned off the motor and head lights and gave the car key to “buchbinder” staff member, in the blurry picture sent to me the head lights are on,
Meaning again as in section 5 that someone drove it after I left.
7.The blurry un clear pictures that allegedly show the damage which was defined by “buchbinder” mail as “dent on rear bumper” are very unclear and also not matched and can
Easily defined as normal wear and tear.
were as the damage type & location on pictures different from each other, one picture show dent type at certain location while the other show scratch type in another orientation, furthermore there is no proof that this allegedly car damage is on the car I rented – the car license plate is absent from the allegedly damage pictures.
Conclusion:
AVOID “Buchbinder” IT IS A SCAM COMPANY !!!
“You can foll some people some of the time but you cant fool all people all the time”.
P.S: always take pictures before and after rent.