Let me start with thanking you for what you do! It gives me joy to see people like you fighting against the injustices against this world! My sister and I travelled to Kona, Hawaii recently. We booked a prepaid car through Auto Europe for Hawaii this past July. We understood that the booking only included basic insurance. Upon arriving at Dollar at Kona Hawaii, we told the agent that we don’t want any extra insurance because our BCAA covers it. We said that we only wanted what was included with the prepayment, the basic insurance. He then had us sign multiple things, paper and digital, telling us it was for the purpose of denying all extra insurance. When he handed us the estimated cost, it only listed the taxes and it says that we denied all extra insurance. We were surprised that upon our return of the car, we were charged an extra 170 USD. When we looked at the estimated cost receipt carefully, lone and behold it was folded with another side that says loss damage waiver was accepted. We are 100% sure we denied that! When we returned to Canada, we contacted a customer service manager. It was so hard to reach someone of his rank! But his answer was the same. He blamed us for not looking at the estimated cost carefully. He says even if the agent made a mistake, it was our responsibility to find it! Just utter nonsense! I believe that their system is created to scam customers with a folded receipt of estimated cost. What the agent handed us was the page with the taxes only. He never ever mentioned the loss damage waiver on the other side. Now us someone working in a service industry, isn’t that person supposed to confirm all the charges with you, like how a waiter is supposed to repeat the order to the customers when they are ordering? My sister and I work in the education and medical field. We earn our hard money honestly. It just sickens me that a big company like dollar will cheat their customers like that! I feel sad for the people that has difficulty paying that extra amount. I hope justice will be served one day!
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